Reference
ST1753
Sector
Aftersales
Salary
£30,000 to £35,000 Per Annum
Town/City
Norwich
Contract Type
Permanent
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Role: Service Advisor
Location: Norwich, Norfolk
Hours: Full Time: 8.00am - 6.00pm Monday-Friday + 1 in 3 Saturday mornings 8.00am-1.00pm
Pay: £30,000 with OTE £35,000
We’re seeking an organised and proactive Service Advisor / Aftersales Advisor for our Client's Main Car & Light Commercial Dealer in Norwich.
The Role:
- Making and taking inbound and outbound calls & dealing with e-mails in a courteous and effective manner;
- Being the go-between for Customers and Vehicle Technicians - keeping customers updated with service requirements and activity on their vehicle;
- Liaising with other departments including Parts and Sales;
- Dealing with any customer complaints and escalating where necessary;
- Advising customers on work required to their vehicle, gaining authorisation for work to be completed;
- Maintaining a high level of customer service at all times with the aim of exceeding customer expectations.
The Requirements:
- Experience of delivering high levels of customer service in a busy and demanding environment - experience within the Motor Industry is highly beneficial;
- Excellent interpersonal skills and confidence dealing with customers;
- Results-focused and resilient - able to learn from feedback and make constant improvements to the customer service;
- Motor Industry experience and/or any technical knowledge of vehicle mechanics would be highly beneficial.
If you’re ready to step into a role where organisation meets opportunity, and you want to grow your career as a Service Advisor in Norwich, we want to hear from you.
